Return & Refund Policy

At Petal & Thread LLC, every order is thoughtfully prepared with care. We take pride in our handmade jewelry and want you to love your purchase!

Returns & Exchanges

We accept returns on eligible, unused items within 14 days of delivery. Items must be unworn, in their original condition, and returned with their original packaging.

For hygiene reasons, earrings that have been worn are not eligible for return.

Custom, personalized, and final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible. Include your order number and clear photographs of the issue.

We will review your concern and work toward an appropriate resolution, including a replacement or refund when applicable.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect due to our error, Petal & Thread LLC will cover reasonable return shipping costs when a return is necessary.

Refunds

Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to your original payment method. Processing times vary by financial institution.

Original shipping charges are nonrefundable for standard returns unless otherwise required by law.

Order Cancellations

Cancellation requests must be submitted within 24 hours of purchase. Because our products are often made to order, cancellation requests cannot be guaranteed once production begins.

Contact Us

For return requests or order concerns, please contact Petal & Thread LLC through our website at www.petalthread.co.

Nothing in this policy limits rights provided by applicable consumer protection laws.