Shipping policy

Petal & Thread LLC | Handmade with Love in Georgia

Thank you for shopping with Petal & Thread LLC! We take pride in creating beautiful, handcrafted jewelry and accessories. Each order is carefully prepared, packaged, and shipped with attention to detail.

Order Processing Times

Our standard processing time is 5–7 business days, excluding weekends and holidays.

Because many of our products are handmade or made to order, additional processing time may occasionally be necessary during busy seasons, holidays, product launches, or periods of high order volume.

Processing times do not include shipping transit time.

Shipping Rates

Shipping costs are calculated and displayed at checkout.

Our standard domestic shipping rate starts at $4.99, unless otherwise indicated at checkout.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated delivery times depend on the shipping carrier, selected shipping method, and destination.

Please note that delivery dates are estimates and are not guaranteed.

Shipping Delays

While we work hard to ship every order promptly, delays may occasionally occur due to carrier disruptions, severe weather, holidays, or circumstances beyond our control.

If an unexpected production delay occurs, we will make reasonable efforts to communicate updates regarding your order.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us promptly with your order number, photographs of the packaging, and photographs of the damaged items.

If your package appears lost or is marked delivered but cannot be located, please contact us so we can help review the tracking information and determine the appropriate next steps.

We will work with customers and shipping carriers to investigate shipping concerns and resolve issues in accordance with applicable consumer protection laws.